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Moving Shipping Containers

Return and Refunds Policy

At Moving Shipping Containers, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, we offer a return and refunds policy to provide you with peace of mind. Please review the following terms and conditions:

1. Return Period:

  • You may return eligible items within 5-7 business days from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

2. Return Process:

  • To initiate a return, please contact our customer service team at info@movingshippingcontainers.com to request a return authorization. Once your return request is approved, we will provide you with further instructions on how to return the item.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us.

4. Refunds:

  • Refunds for eligible returns will be processed within a maximum of 14 business days from the date we receive the returned item. Refunds will be issued to the original form of payment used for the purchase.

5. Non-Refundable Items:

  • Certain items may not be eligible for return or refund, including customized or personalized items, perishable goods, and items marked as final sale. Please review the product description or contact us for clarification before making a purchase.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to report the issue. We will work with you to arrange for a replacement or refund as soon as possible.

7. Restocking Fees:

  • In some cases, a restocking fee may apply for returns of certain items. Any applicable restocking fees will be deducted from your refund amount.

8. Exchange Policy:

  • We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

9. Contact Us:

  • If you have any questions or concerns about our return and refunds policy, please contact our customer service team at info@movingshippingcontainers.com. We are here to assist you and ensure a satisfactory resolution to any issues you may encounter.

Thank you for choosing Moving Shipping Containers. We appreciate your business and strive to provide you with exceptional service at all times.

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